General conditions of sale

Article 1: Scope of application

1.1 - These general terms and conditions of sale govern, exclusively, the contractual relations between Brochier Soieries Vieux Lyon and any person (hereinafter referred to as "the customer") who places an order on the merchant website (hereinafter referred to as "the site") via the following address: www.soierie-lyonnaise.com

1.2 - This site is published by Brochier Soieries Vieux Lyon, registered SIRET 53275148400025 whose head office is located: 16 rue du Boeuf 69005 Lyon.
Phone: +33 7 60 75 33 55
Email: contact@soierie-lyonnaise.com

1.3 - These general conditions are applicable to all items offered for sale on the site, and are reserved for customers over 18 years of age who have full legal capacity.

1.4 - Any order for one or more items presented on the site implies the consultation and unreserved acceptance, on the part of the customer, of these general conditions of sale as well as the rates applied. These conditions prevail over any other document as well as the general conditions of sale of the customer's country.

1.5 - Any failure on the part of Brochier Soieries Vieux Lyon to comply with one of its obligations, referred to in these general terms and conditions of sale, may not under any circumstances be interpreted by the customer as a waiver of the general terms and conditions of sale.
These conditions may be subject to updates or modifications without notice. The applicable conditions will then be those in force at the time of conclusion of the contract, i.e. on the day the order is registered.

Article 2: Information relating to the articles

2.1 - The items and promotional offers on the site are offered for sale within the limits of available stocks and for offers, until the end of their validity. The presence of an item on the site does not guarantee its availability in stocks.

2.2 - All items on the site presented for sale are reserved for individuals.

2.3 - The photographs and texts illustrating the articles are given for information purposes only and do not form part of the contractual field. Consequently, although represented on the site with the greatest precision, the photos and texts may, however, contain errors. In this case, Brochier Soieries Vieux Lyon cannot be held responsible.

Article 3: Ordering items

3.1 - Orders are placed on the site at the following address: www.soierie-lyonnaise.com
The items offered for sale are subject to availability. In the event of unavailability of a product, the customer will be informed, after placing the order, by e-mail or by post. The order will only be validated when the customer has paid in full. Brochier Soieries Vieux Lyon reserves the right to refuse certain orders, deemed invalid.

3.2 - Validation of the order:
If the customer wishes to purchase one or more items, he/she must select a model or its reference, define the quantity and then click on "basket". The basket summarizes the customer's selection and allows him/her to modify his/her order. To validate the chosen products, the customer must click on "order".
Once this step is completed, he will identify himself by entering his personal data in the space provided for this purpose. He will then have to choose his payment method, pay the amount of the order and then validate the information that appears on the final order form. An order number will be assigned to the customer. Brochier Soieries Vieux Lyon will keep the order record as proof of the contractual relationship between the parties.

Article 4: Price of items

The prices indicated on the site are in euros and include all taxes (French VAT included). Any possible change in the legal rate of French VAT will be reflected in the price of the products presented on the site.
Prices do not include shipping and packaging costs, which are the responsibility of the customer and will be specified to them when registering their order.
The prices presented may be modified at any time by Brochier Soieries Vieux Lyon.

Article 5: Payment and security

When paying for their order, the customer will have the choice between the following payment methods:
- Payment by credit card (except server unavailability)
- Payment by PayPal

5.1 - Terms and conditions for payment by bank card:

The customer can pay for their purchases directly on the site. The amount of the order will only be debited at the time of validation. Payment by credit card is secured by an encryption system.
Consequently, Brochier Soieries Vieux Lyon cannot access the customer's card number, which is transmitted in complete confidentiality.

In the event of a payment dispute with a customer, Brochier Soieries Vieux Lyon reserves the right to refuse the order.

Article 6: Delivery

6.1 - Transport terms:
Orders can be delivered anywhere in the world. Brochier Soieries Vieux Lyon reserves the right to choose the appropriate mode of transport.

6.2 - Delivery of the products will only be effective after receipt of the total amount of the order. The products will be delivered to the address indicated by the customer, at the time of placing the order. Consequently, the contact details provided by the customer are considered to be accurate and will not engage, in the event of a dispute, the liability of Brochier Soieries Vieux Lyon.

6.3 - The average delivery time is 10 days for destinations in Europe, 20 days for destinations on another continent. It is indicated for information purposes only and does not constitute a firm commitment on our part.

6.4 - Delivery outside mainland France:
The shipping costs indicated when placing the order only concern deliveries in mainland France. The final delivery rates, if delivery outside mainland France, will be calculated as soon as the customer has specified the country in which they wish to be delivered.

6.5 - A space on the site is dedicated to tracking your orders, we invite you to consult it regularly.

6.6 - Reception of products:
The customer is advised to check the condition of the products received upon delivery of his order. In case the products received do not correspond to the order placed by the customer, the customer has 7 days from receipt to report a problem with his order.

Article 7: Right of withdrawal

7.1 - Under the provisions of Articles L.121-20 et seq. of the Consumer Code, the customer having placed an order on the site soierie-lyonnaise.com (online order only), has a period of seven clear days, from the date of receipt of his order, to exercise his right of withdrawal without having to justify reasons, or to pay penalties, with the exception of return costs .

Shipping and return costs will be the responsibility of the customer.

The products, accompanied by the customer's bank details, must be returned by post, in perfect condition and in their original packaging (including accessories and instructions for use) to the following address: Brochier Soieries Vieux Lyon, 16 rue du Boeuf 69005 Lyon.

Refunds will be made within a maximum of 30 days. In the event of a damaged, incomplete or spoiled product being returned, it will not be exchanged or refunded.

Article 8: Conformity and warranty of products

8.1 - In the event of non-conformity of the products, we ask the customer to inform us first by telephone or email within 7 days of receiving their order and if they wish to return the products, we ask the customer to return the items concerned to us by post, in new condition and in their original packaging, within 7 working days, to the following address: Brochier Soieries Vieux Lyon 16 rue du Boeuf 69005 Lyon.

8.2 - Guarantees
The customer benefits from the legal provisions relating to the guarantee of hidden defects under article 1641 et seq. of the Civil Code.

Article 9: Reservation of ownership and termination clause

9.1 - Products ordered on soierie-lyonnaise.com remain the property of Brochier Soieries Vieux Lyon, until the customer fulfills his obligations, in particular until he pays the full price. Once the transfer of ownership has been made, the risks of loss, theft or deterioration of the products are the responsibility of the customer.

9.2 - In the event of a breach by the buyer of any of his obligations, the sale will be terminated automatically and without notice. The items must be returned to Brochier Soieries Vieux Lyon within 48 hours.

Article 10: Personal information

10.1 - The customer expressly agrees to communicate his/her personal data to Brochier Soieries Vieux Lyon so that it can best manage orders, deliveries and customer relations.
In accordance with the law of 6 January 1978 relating to information technology and freedoms, the customer has the right to access and rectify their personal data. Thus, for any addition or rectification, simply send the new data to Brochier Soieries Vieux Lyon by email to contact@soierie-lyonnaise.com or by letter to the following address: Brochier Soieries Vieux Lyon, 16 rue du Boeuf 69005 Lyon.
Brochier Soieries Vieux Lyon undertakes not to communicate your personal data to third parties.

10.2 - Cookies
Brochier Soieries Vieux Lyon may use Cookies (files containing information stored on the customer's hard drive). Cookies facilitate the operations that the customer performs on the site. They do not contain confidential information about the customer. However, the latter is free to refuse the creation of Cookies.

Article 11: Intellectual property rights

The Brochier Soieries Vieux Lyon website and its content are protected by current legislation on copyright and intellectual property. In accordance with the provisions of the Intellectual Property Code, Brochier Soieries Vieux Lyon grants the customer a license to use the site, solely for their personal use. Any partial or total reproduction of the site or any of its elements is prohibited (photographs, texts, logos, acronyms, brands, drawings, etc.). The creation or use of hypertext links to one or more pages of the site or to any of its elements is also prohibited.

Article 12: Force Majeure

In the event of partial or total non-performance of its obligations, caused by force majeure or unforeseeable circumstances, Brochier Soieries Vieux Lyon will not be liable.
According to the provisions of Article 1148 of the Civil Code, force majeure occurs in a context of unpredictability and irresistibility. The following are expressly considered cases of force majeure:
- Strikes, in particular: strikes in means of transport, communication or postal services; regulatory restrictions; attacks...
- Floods, fires, lightning, natural disasters...

Article 13: Applicable Law and Territorial Jurisdiction Clause

These general terms and conditions of sale are written in the French language and are governed by French law. In the event of a dispute between the parties, the territorially competent court will be the Commercial Court of Lyon - France.